Slack channels

Discussion

Where people talk. Default to these over DMs — public threads scale context.

#eng-general — The main space for day-to-day engineering discussions. Use this for clarifying questions, organisational updates, and any topics not tied to a specific #project-xxx channel.
#project-xxx — Created for each major initiative (usually starting at the discovery stage) to keep all related context, discussions, and decisions in one place.
#plt — For the PLT team to share follow-ups from PLT meetings or gather input from commercial leadership.

#eng-prs — Used to post PRs that are ready for review. Most conversation happens directly in GitHub, but this channel helps with visibility and notifications. See Git conventions.
#eng-gh-notifications — Notifications from GitHub (e.g. Pull request opened, commits pushed to main).
#eng-deployments — Automated messages from GitHub actions telling us what's being deployed where.
#product-change-log — Used to communicate new releases to the wider team, covering everything from small fixes to major launches.

The channels the on-call engineer watches — see Engineering support for the rota and priorities.

#eng-support — Where support comms live. Keep as much of an issue's investigation here as possible.
#platform-incidents — Used for alerting and communicating platform-wide incidents affecting all clients.
#client-support — Client-specific queries and escalations from the CS team.
#eng-security-alerts — Aikido Security alerts (dependencies, Docker images, AWS misconfigurations).
#posthog-alert — Alerts raised from PostHog. See Posthog.
#slo-data-quality — Daily SLO health report is posted in this channel, along with notifications of data quality incidents.
#dev-data-quality — Dev environment equivalent of #slo-data-quality.

Both of these are also on the on-call engineer's watch list.

#platform-help-support — Channel for commercial team to ask questions to or request support from product engineering team. The primary support channel for internal teams raising platform issues.
#platform-internal-feedback — Channel for commercial team to give platform feedback to product engineering team — bugs, UX issues and feature requests.

#dev-notifications-tests — Used as a playground for creating and testing Slack notifications.